Effective: 24 September 2026. Version 1.2.0. This process is operated by HBVNK LLC.
Email support@hbvnk.com for product support or a complaint. Include the app version/build, device and operating-system version, wallet public address if relevant, network, public transaction hash, MoonPay order or provider reference if shown, approximate time, screenshots with sensitive data removed, and a clear description. Never send a seed phrase, private key, password, full payment-card data, bank-login credentials, or identity document unless a verified support process specifically requests a safe provider reference.
We aim to acknowledge ordinary requests within two business days and security-critical reports sooner. Resolution time depends on investigation and third-party protocols. Support cannot reverse a blockchain transaction, recover keys, promise a protocol or provider outcome, or impersonate MoonPay, Hyperliquid, Apple, or a network operator.
If unresolved, reply with "Complaint escalation" and the original ticket context. Legal issues may be sent to legal@hbvnk.com and privacy matters to privacy@hbvnk.com. We will provide a final response or status update where reasonably possible. You retain any right to contact a competent court, data-protection authority, consumer agency, or other authority under mandatory law.
Official support information is always available at /legal/support/.